Leading by Listening

“You’re not listening to me.”
“Did you even hear a word that I said?”
“You’re missing the point.”
“Why do I even bother trying to communicate with you?”

If you have half a pulse, and you’ve actually interacted with other human beings, then you’ve either uttered some of these words to someone in total frustration, or worse, someone has uttered them to you with equal disdain.
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